Please read these terms and conditions of Matrix-36 Pharmacy carefully before accessing, using, or obtaining any materials, information, products, or services. By accessing the Matrix-36 Pharmacy website or any other feature of the Matrix-36 Pharmacy platform, you agree to be bound by these terms and conditions.
You may be required to register with Matrix-36 Pharmacy. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. By using Matrix-36 Pharmacy, you represent and warrant that: All registration information you submit will be true, accurate, current, and complete You will maintain the accuracy of such information and promptly update such registration information as necessary You have the legal capacity, and you agree to comply with these Terms and Conditions You will not access Matrix-36 Pharmacy through automated or non-human means, whether through a bot, script, or otherwise You will not use Matrix-36 Pharmacy for any illegal or unauthorized purpose Your use of Matrix-36 Pharmacy will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of Matrix-36 Pharmacy (or any portion thereof).
Matrix-36 Pharmacy provides a seamless and convenient way for patients and clients to purchase medicines from pharmacy retailers without compromising quality and ethics. Order processing is confirmed by payment. Delivery will be done within 24 working hours of order placement for addresses within Lagos and 3-5 working days outside Lagos. If there are any changes to the order for reasons beyond our control, your will be notified accordingly.
All payments will be processed via our online payment gateway. A transaction fee may be charged by the payment gateway depending on the total order value. Matrix-36 Pharmacy does not store card details used for payments. For failed transactions, if debited, there should be an automatic reversal by the processing bank if Matrix-36 Pharmacy does not receive settlements for that value.
Reasons and Conditions for Return or Exchange
Only the following reasons are considered valid for a return or exchange.
Return Fraud
Return Fraud and Penalty Return fraud will be defined as the use of deceptive methods to abuse or take advantage of the return process to gain credit or money or goods. Matrix-36 Pharmacy frowns on Return fraud and customers will be penalized for it. If you are suspected of return fraud, you will be monitored very closely to prevent subsequent reoccurrence. If there is a repeat, your account on the platform will be flagged and eventually, you will be barred from the platform and your account deleted.
What Products can be Retuned or Exchanged?
All Products but cold chain products, medical consumables and discounted products can be returned or exchanged.
When will Items be Returned or Exchanged?
The product(s) to be returned or exchanged must be returned within 3 working days after delivery.
Duration to Process Returns or Exchanged Product(s)
A maximum of 5 working days, after return is initiated, will be used to process and resolve a return.
In what conditions can Items be Returned?
Except in cases of a Production or Batch Error as well as Damaged or Defective products, all products sent for return or exchange:
What will Products be Returned for?
Product(s) can be returned for other product(s) or in-store credit.
How will a Return or Exchange be Initiated?
Please contact us on +234-809-470-7460 or send a mail to pharmacy@matrix36.com to initiate return or exchange.
Unless otherwise indicated, Matrix-36 Pharmacy is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on Matrix-36 Pharmacy (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the Federal Republic of Nigeria, foreign jurisdictions, and international conventions. The Content and the Marks are provided on Matrix-36 Pharmacy “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of Matrix-36 Pharmacy and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use Matrix-36 Pharmacy, you are granted a limited license to access and use Matrix-36 Pharmacy and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to Matrix-36 Pharmacy, the Content, and the Marks.
We reserve the right to change, modify, or remove the contents of Matrix-36 Pharmacy at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of Matrix-36 Pharmacy without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of Matrix-36 Pharmacy. We cannot guarantee Matrix-36 Pharmacy will always be available. We may experience hardware, software, or other problems or need to perform maintenance related to Matrix-36 Pharmacy, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify Matrix-36 Pharmacy at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use Matrix-36 Pharmacy during any downtime or discontinuance of Matrix-36 Pharmacy. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support Matrix-36 Pharmacy or to supply any corrections, updates, or releases in connection therewith.
There may be information on Matrix-36 Pharmacy that contains typographical errors, inaccuracies, or omissions that may relate to Matrix-36 Pharmacy, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on Matrix-36 Pharmacy at any time, without prior notice.
By You
Though we advise that you just let it be, you can delete your account at any time through your Accounts Page. This will result in the deactivation of your business account and access to it. Termination will be confirmed immediately. If you have made any orders or paid for any products as at the time you delete the account, the orders will be cancelled and there will be no refunds.
By Matrix-36 Pharmacy
Matrix-36 Pharmacy may terminate your business account for any reason by providing a seven-day written notice to you and will provide a refund of payment of orders that will not be processed during that period. Matrix-36 Pharmacy may suspend or terminate your account for a breach in the rules of engagement on this platform as stated in this article.
These Terms and Conditions shall remain in full force and effect while you use Matrix-36 Pharmacy. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF Matrix-36 Pharmacy (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS AND CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN Matrix-36 Pharmacy OR DELETE [YOUR ACCOUNT AND] ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.