Please read these terms and conditions of supply carefully before accessing, using, or obtaining any materials, information, products, or services provided by Matrix-36 Marketplace. By accessing the Matrix-36 Marketplace website or any other feature of the Matrix-36 Marketplace platform, you agree to be bound by these terms and conditions. (Terms of Supply)
You will be required to register with Matrix-36 Marketplace. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
By using Matrix-36 Marketplace, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we retain the right to suspend or terminate your account and refuse any and all current or future use of Matrix-36 Marketplace (or any portion thereof).
Matrix-36 Marketplace serves as a safe and reliable hub for convenient and efficient transacting between all stakeholders of the pharmaceutical supply chain. It provides a convenient and fast avenue for pharmaceutical retailers to source and procure pharmaceutical products from a wide range of inventory by manufacturers and distributors and at competitive rates. Upon order placement, a user generates an Electronic Purchase Order (EPO) which will have to be validated by a Matrix-36 Marketplace administrator before the order can be processed. The delivery schedule is based on the time of order placement, however, will fall within one of the following slots:
If there are any changes for reasons beyond our control, your business will be notified accordingly.
Conditions for Return or Exchange
Only the following reasons are considered valid for a return or exchange of any given product.
Matrix-36 Marketplace reserves the right to waive the above conditions and process returns that do not meet the above reasons and criteria, however this will be based on our discretion. A return charge of N2,500 could also be billed to the customer when the return does not meet the return criteria as this covers the logistics expense, however this only applies to door delivery transactions.
Return Fraud and Penalty
Return fraud will be defined as the use of deceptive methods to abuse or take advantage of the return process maliciously to gain credit or money or goods. Matrix-36 Marketplace frowns on return fraud, and businesses will be penalised for it. If your business is suspected of return fraud, an investigation will be launched to ascertain the situation and your business will be monitored very closely to prevent subsequent reoccurrence. If there is a repeat, the business will be issued a warning notice and the business account on the platform will be flagged. Any occurrence after this would result in the guilty business being barred from the platform and the account deleted.
How will a Return or Exchange be Initiated?
Please contact a Matrix-36 Marketplace administrator on (+234)-0809-470-7461 or send an email to marketplace@matrix36.com to initiate return or exchange.
What Products can be Retuned or Exchanged?
All Products but cold chain products, medical consumables and discounted products can be returned or exchanged.
When will Items be Returned or Exchanged?
The product(s) to be returned or exchanged must be returned within 3 working days after delivery.
Duration to Process Returns or Exchanged Product(s)
A maximum of 5 working days, after return is initiated, will be used to process and resolve a return.
In what conditions can Items be Returned?
Except in cases of a Production or Batch Error as well as Damaged or Defective products, all products sent for return or exchange:
What will Products be Returned for?
For returns that meet the required reasons and criteria for a valid return, payment reimbursement or reversals can be done after the return process is finalised, in-store credits as well as exchange for other products could also come into play. For returns that do not meet the required criteria, the product(s) can only be returned for in-store credit or in exchange for other product(s).
There are two methods of payment. They include:
Non-credit transactions – This includes the following payment options:
Credit Transactions
Credit transaction is granted to credit-worthy businesses with approved credit access application. Credit payments can be made via online transfer to the bank account details of Drug-IT Solutions Limited made available on the invoice and on the platform, or via cheque payment made payable to DRUG-IT SOLUTIONS LIMITED.
Credit option allocation is based on an agreement between Drug-IT Solutions and the customer. The different credit options available include:
Weekly – Sunday to Saturday. Transactions are pooled from Sunday to Saturday.
Fortnightly (1st Cycle) – 1st - 15th day of the month.
Transactions are pooled from the 1st day of the month to the 15th day of the month.
Fortnightly (2nd Cycle) – 16th – 30th/31st day of the month.
Transactions are pooled from the 16th day of the month to the 30th/31st day of the month.
Monthly (1st Cycle) – This is a 30-day credit period and the maximum allowable credit period.
Transactions are pooled on a fortnightly basis, from the 1st day of the month to the 15th day of the month.
Monthly (2nd Cycle) – This is a 30-day credit period and the maximum allowable credit period.
Transactions are pooled on a fortnightly basis, from the 16th day of the month to the 30th/31st day of the month.
How Your Business Can Gain Credit Access
Credit transactions can be granted to credit-worthy businesses with approved credit access application. The criteria to be met by customers to gain credit access include:
How Credit Limit is Set
If the above three factors are satisfied, then your business will be given a credit limit based on average monthly purchases. If there is a request for the credit limit to be increased, a cover letter, bank reference and 6-months bank statement of the business must be provided unless otherwise waived by Drug-IT Solutions Limited. The credit limit for your business, if approved, will be communicated via a written credit notice.
Length of Time for Credit Validity
Credit duration is based on a mutual agreement between the business and Drug-IT Solutions Limited; the agreed upon duration, as well as credit limit, will be included in the written credit notice. The agreed credit duration will be used to calculate the payment due date for every credit transaction invoice and this date will be indicated on the customer invoice.
Credit Payment
A credit sales report will be sent physically and/or electronically, weekly, or bi-weekly; it shall carry all unpaid customer invoices, stating the payment due date. Reminder notices will be sent accordingly to ensure that the payment due date is not exceeded as failure to pay will result in a credit payment default.
Actions to be Taken in the Event of Credit Payment Default
Unless otherwise indicated, Matrix-36 Marketplace is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on Matrix-36 Marketplace (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the Federal Republic of Nigeria, foreign jurisdictions, and international conventions. The Content and the Marks are provided on Matrix-36 Marketplace “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of Matrix-36 Marketplace and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use Matrix-36 Marketplace, you are granted a limited license to access and use Matrix-36 Marketplace and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to Matrix-36 Marketplace, the Content, and the Marks.
We reserve the right to change, modify, or remove the contents of Matrix-36 Marketplace at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of Matrix-36 Marketplace without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of Matrix-36 Marketplace. We cannot guarantee Matrix-36 Marketplace will always be available. We may experience hardware, software, or other problems or need to perform maintenance related to Matrix-36 Marketplace, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify Matrix-36 Marketplace at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use Matrix-36 Marketplace during any downtime or discontinuance of Matrix-36 Marketplace. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support Matrix-36 Marketplace or to supply any corrections, updates, or releases in connection therewith.
There may be information on Matrix-36 Marketplace that contains typographical errors, inaccuracies, or omissions that may relate to Matrix-36 Marketplace, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on Matrix-36 Marketplace at any time, without prior notice.
By You
Though we advise that you just let it be, you can delete your business account at any time through your Accounts Page. This will result in the deactivation of your business account and access to it. Termination will be confirmed immediately. If you have made any orders or paid for any products as at the time you delete the account, the orders will be cancelled and there will be no refunds.
By Matrix-36 Marketplace
Matrix-36 Marketplace may terminate your business account for any reason by providing a seven-day written notice to you and will provide a refund of payment of orders that will not be processed during that period. Matrix-36 Marketplace may suspend or terminate your account for a breach in the rules of engagement on this platform as stated in this article.
These Terms and Conditions shall remain in full force and effect while you use Matrix-36 Marketplace. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF MATRIX-36 MARKETPLACE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS AND CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN MATRIX-36 MARKETPLACE OR DELETE [YOUR ACCOUNT AND] ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.